Privacy Policy
Primacy Insurance (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and share your personal information and describes your rights regarding this information. It applies to the personal information we collect online and offline, including through our website, primacyinsurance.com, mobile applications, and other communications.
1. Information We Collect
We collect information to provide you with the services and products you request, improve your experience, and comply with legal requirements. The types of personal information we collect include:
- Personal Identifiable Information (PII): Name, address, phone number, email address, date of birth, Social Security number, health plan ID, and other unique identifiers.
- Health Information: Medical history, treatments, medications, claims information, and other details related to your health coverage and care.
- Financial Information: Credit card information, billing address, and other payment-related details.
- Technical Information: IP addresses, browser type, device information, and usage data when you visit our website or use our mobile applications.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To Provide Services: To administer your health insurance coverage, process claims, determine eligibility for benefits, and respond to inquiries.
- To Communicate with You: To send you updates about your health plan, provide information on claims, or deliver other important notices.
- To Improve Our Services: To evaluate the performance of our website, mobile applications, and services to enhance user experience.
- To Comply with Legal Obligations: We may use or disclose your personal information when required by law, regulation, or court orders.
3. Sharing Your Information
We may share your personal information with the following parties, as necessary:
- Service Providers: Organizations that assist us in providing services, such as claims processors, IT service providers, and payment processors.
- Healthcare Providers: Doctors, hospitals, and other healthcare professionals involved in your care.
- Government Agencies: As required by law for reporting, audits, or regulatory purposes.
- Affiliates and Partners: Other entities that help administer your health plan or offer services complementary to your health insurance coverage.
We do not sell your personal information to third parties for their own marketing purposes.
4. How We Protect Your Information
We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Despite these measures, no system can be guaranteed as completely secure. We encourage you to take steps to protect your information as well.
5. Your Rights and Choices
You have certain rights regarding the personal information we hold about you, including:
- Access and Correction: You may request access to or correct inaccuracies in your personal information by contacting us.
- Restrictions: You may request that we restrict certain uses of your personal information in accordance with applicable laws.
- Opt-Out: You may choose to opt out of receiving marketing communications from us by following the instructions in those messages.
- Cookies: You can control how cookies are used by adjusting your browser settings. However, disabling cookies may affect your experience on our website.
6. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, we securely dispose of the data in accordance with our data retention policies.
7. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When changes are made, we will update the “Effective Date” at the top of this policy and post the revised policy on our website. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Primacy Insurance
Email: info@primacyinsurance.com
Phone: 866-865-7833